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FAQ

FAQ

1. What do your rates include?

Our rates include GST, 24 Hour AA Roadside Assistance and Unlimited Kilometres (Minimum hire periods may apply). Our insurance is subject to an excess (please refer to our insurance page for details).

2. How do I pay for my hire? And can I have a receipt?

Payment for your car rental is to be made at the commencement of the hire. We will gladly accept Cash, Visa, MasterCard, American Express and EFTPOS. A copy of the contract is given to you upon completion of the paperwork and will show what method you used and also can be used as an invoice for tax purposes. If you sign your paperwork at the office we will give you a copy of any transaction processed through our eftpos terminal.

3. Can I return my car early? Will I receive a refund?

Should the Hirer decide to voluntarily return the rental car (including car keys) and accessories to the location specified in clause 3 of the agreement prior to the expiry of the hire term, the Hirer will not be entitled to a refund, however a credit of the remaining balance will be left on file for future use.

4. Can I extend my hire?

There is a minimum of 72 hours required for extensions to your car rental contract. Due to availability in high season we cannot guarantee any extension, but we will do our best to accommodate your request.

5. If I cancel my hire after booking what are the procedures?

The Cancellation fee that applies to a confirmed car rental reservation is based on a percentage of the total rental costs:

100% of the total rental if cancelled on the day of pick up.
50% of the total rental if cancelled 1 day prior to the pick up date.
All other cancellations are subject to 10% of the total rental.

6. Do I have to pay a deposit when making a booking?

As mentioned above, we will take a deposit from you when you arrange the booking via the internet. Bookings that are made via the telephone will be secured with a credit card number only and full payment will be taken on the day you collect the car.

7. Can I use someone else’s credit card?

If you do not have your own credit card to hire the car you can use a family member’s or a friends card, a credit card authorisation form must be signed as an authorisation for us to use that particular card, we will require another form of ID for the credit card holder when arranging this.

8. What do I need when I collect my car?

When you come to collect your hire car at the office or the airport you will need a valid driver’s licence and a credit card for security.

9. Can I hire a car if I do not have a credit card?

If you do not have a credit card but you do have a Visa or MasterCard debit card you can hire a car but you will need to reduce your insurance liability (please refer to our insurance page for details).

10. Can I pick up or drop off a vehicle outside business hours? What is the procedure?

You can collect and return a rental car outside business hours, from any of our branches with the exception of the Auckland Penrose, Auckland City and Christchurch branches. We will email you instructions on confirmation of a booking. If you are returning to our depots we prefer you return during business hours where possible, however parking and key drops are available in Auckland, Christchurch and Queenstown.

11. If I return the car to your city offices? Do you offer a courtesy transfer service to the airport or city accommodation?

For your convenience we have an Airport branch in Auckland, Christchurch and Queenstown so if you return the rental car to one of these locations we will courtesy transfer you to the terminal (subject to certain times). However if you would like to return to the Auckland City you can do so and we can arrange a taxi at your cost. Alternatively you can arrange to leave the rental car at your accommodation and we will collect it for you – this must be arranged with Great Rentals prior to drop off parking charges may apply.

12. What if I am running late and can’t return the car at the stated time on the contract?

If you are running late for returning the rental car, we will give you one hour’s grace. After a second hour late you will be charged an hourly rate up to 5 hours where a full day’s rental will be charged.

13. How can I make changes to my reservation?

You can make changes to your reservation at no additional cost by calling us on the toll free numbers from Australia, United States, United Kingdom and New Zealand. See the top of this page for these numbers. Outside of these areas you can direct any booking or flight changes, etc via email to info@greatrentals.co.nz.

14. Do you offer one way hires?

Yes, we can arrange one way car hires to and from all our locations. There are minimum hire periods in place and these are dependent on the time of year and your direction of travel. On occasion we will make allowances if we need particular stock in other centres.

15. Can you guarantee an automatic or manual vehicle?

The majority of our fleet is automatic, however we do have some manual vehicles across a few car groups, if you would prefer a manual transmission please let us know and we will do our best to accommodate your request.

16. What do I do if I have an accident?

If you are in the unfortunate event of an accident with your rental car, we will ask that you do not admit liability in any circumstance, if you are unsure always obtain a police report that will help our insurance company to gauge who was at fault. We also have a complete form on the reverse of your rental agreement that will prompt you to ask the correct questions we need answered to make a claim on your behalf. All accidents must be reported to a Great Rentals representative the day it happens, you will also have to complete claims forms with a representative at one of our branches. We do not guarantee to replace the vehicle if you are liable for the accident.

17. What happens if I breakdown?

We are very confident about the quality of our rental cars and our team of mechanics consistently do everything they can to make sure you have no problems. Please contact the Automobile Association on 0800 734 543, you will need to quote the vehicle registration number. Please note that this policy is FREE for MECHANICAL breakdowns only. All other call outs will be subject to the relevant AA charges.

18. Can I take the vehicle across Cook Strait?

Yes, you can take our hire cars across the Cook Strait using the two major ferry companies. Bluebridge and Interislander. Ferry bookings can be arranged by Great Rentals representatives via email or telephone on your behalf.

19. What is the minimum driver age?

The minimum driver age to hire a vehicle is 21 years.

20. Can I drive on my overseas drivers licence?

We accept full valid driver’s licences from most countries. International driving licences are also accepted. We do not accept learners or ‘P Plate’ licenses and all licenses must be in English.

21. Can I drive off road or on the beach?

Please do not drive our vehicles off road or onto any New Zealand beaches. A minimum penalty of $2000 may apply.

22. Can I smoke in the car?

For the comfort of all our customers we encourage NO SMOKING in all of our vehicles. A valet charge of $200 minimum will apply.

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